The idea came from a policy in Maryland that the dept learned about at a DV conference. It was not invented by C.N. No one is asking that any officer at any time offer the use of their personal phone. In fact, the dept can never mandate that you use your personal phone for official business. We get paid for 8 hours (or 10, depending) a day regardless what we are doing. Doesn’t matter if we are at a victim’s house while she calls an advocate, at the division doing paperwork, standing in the Thornton’s