Well, guess I'd better respond since you called me out. I whole heartedly disagree with your assertion that the FOP is ineffective, but I refuse to argue or debate on this site. To my knowledge I have returned every call from a member that I have received over the last two years. I spend countless hours on the phone everyday with members seeking advice or voicing concerns. I often times can't return a call within an hour or two, but I always call back. However, I am also human. If I did not respond