First off; Greetings from next to the tree, we're having drinks after my shift Second of all; MOST not all of you do not know a bit about we do. Surrounded by 6 or 7 computer screens, in a dark little dungeon, waiting to hear something you never want to, not being able to see or hear anything, not being able to be there and help any of you when you need it the most; therefore we help to the best of our ability; getting you that extra set of hands or that hogtie or that spitsock to keep that piece