Sad part about it, I'm generally ON your side, but LMPD officers who respond like this are your own worst enemy. The matrix is simply a bs way to shift responsibility AWAY from the commander, who in this case, had the authority to look at the matrix (filled out by Jackman, who I daresay never had any training in how to fill out the blocks in the thing) and say, naw, this doesn't warrant this kind of response. Most agencies do expect their commanders to have common sense and use it, not blindly say