Guys, she wasn't trained to communicate by touch tone - that was quite creative and Chambers deserves kudos. I know there was a recent incident out in the 6th where the call-taker was communicating with a guy lost in the woods (he'd run there to excape getting caught for a DV) - she did a great job both of communicating with him AND keeping us apprised of what he was saying - she was literally transcribing as she talked to him. And remember, there are dispatchers and call-takers, they aren't the