Richmond rarely knew what was going on inside EMS he only talks about issues that someone else has given him info on. EMS needs a new head coach. You need someone who goes to bat for the service and the employees. Someone with a good grasp of what it takes to manage a service that has a high burn out rate and try to keep your veteran people so they can lead the new ones. The general public has no clue what goes on in the world of EMS and really doesn't care until they need you. If the Fire Chief