Moved out of the "metro" area a year ago into Indiana. I have not had to use the EMS service around her so I cannot comment on how good they are. I have been on the scene of EMS in the metro area. The crews are great, but they are under a bad system since the merger and going to get a worse one now. As for why it takes them so long to get to an accident scene, yes it is due to BS calls (anything can be an emergency to the persons involved) or PERCIVED BS calls. IT has been that they had to respond