To expand on that a little: Back in the days it was the District Captain that you didn't want to come down on you! At that time, things went like this: 1. Try your best to solve whatever issue you're having without having to bother the Sergeant. If you truly needed assistance, ask the Sgt., with respect, to assist you. 2. Never go around the Sergeant to the Lieutenant with a problem (see #1). - With the possible extremely rare instance where policy allows jumping chain of command, such as being