Conrad was a deskbound bureaucrat passed over for chief in the Abramson-Armstrong days. He wasn't considered promoteable because he lacked experience at managing non-administrative functions. Unfortunately, that is still the situation. He's runs the whole department like it's an Administrative Services division with almost no focus on stopping crime. He's mostly worried about the backoffice functions and bureaucratic politics of the job, although he doesn't do them particularly well. Hamilton, Sherrard,