Every FTO said that like it was some kind of right of passage. Problem is, it is a blatantly ignorant way of thinking. I have come to understand complaints can almost always be avoided even if it means you have to brown-nose a little after you've been a little rude. I have subverted a complaint more than once just by apologizing and "making it right" before I left the scene. When you're young you often feel too proud to say you're sorry, but as you mature, you realize how much power you have in