Keep track! Everyone knows who the worst offenders are, but make sure you keep track of such things. DOCUMENT - when you get there, when the attorney gets there, everything. They generally bill a flat fee for these kinds of cases, so it really doesn't matter if their client is waiting, they've already paid the fee - the attorney is just trying to squeeze in as many cases as possible in the same time frame. (4 clients in an hour, 100 bucks a pop, that's a nice morning's work.) Drag it out, make them